Frequently Asked Questions

  • 24 hour access to booking GP appointments
  • 24 access to ordering repeat prescriptions
  • 24 hour access to your medical record
  • Ability to share your complete medical record with your health care professionals, carers, family and friends
  • Library of information relating to your health needs
  • Virtual consultations 

Once you have downloaded the NHS App, you will need to set up your NHS login if you have not already got one.

You will need one of the following documents to set this up:

  • a passport
  • a UK driving licence (full or provisional)
  • a European driving licence (full)
  • a European national identity card

Or you can use the details your GP surgery gave you when you registered for their GP online services.

[In light of the COVID-19 outbreak, please do not visit your GP unless you are going for a necessary healthcare need. Do not visit if you only need help with the NHS App - please visit the support pages or contact us instead]

The Notts NHS App is different because it allows all of your care providers to read and edit your information if you share it with them.

The NHS in Nottingham and Nottinghamshire developed the App with Patients Know Best(PKB). It's advanced and secure and offers you more services than your GP Online Access. Plus, everything is kept in one place. 

We want you to have more information about your health and care, and more control over how you use NHS services. Read Chitra's Story and see how the Notts NHS App can improve your experience.

The NHS takes the security of patients’ personal information very seriously. Your personal information is used to confirm your identity and set up your NHS login.

This is done in line with data protection laws. Your information will not be shared without your consent. It is stored securely, in a way that follows the NHS login privacy notice.

Patients Know Best is also covered by the Data Protection Act and operates within strict NHS security standards. Your record is encrypted so that only you and those you choose to share it with can see what’s on it.

To find out more about the NHS App Security and Privacy Policy 

Information processed as part of your I.D. verification will be stored by NHS Digital for six months, starting from the date we verify the details on your account. After this, your proof of identity information will be securely deleted.

The information stored includes a photo of your passport or driving licence and a short video. More information about your privacy on NHS login 

No, this will not affect the care you already receive from us. The Notts NHS App is designed to improve your care experience. It helps you to be more involved in decisions, get clearer explanations, and to manage your care safely at home.

 

Yes, family members and carers can, with your consent, register on your behalf. However, they should not use their own email account to do this. 

If you want the family member or carer to have access to your record they can be added in the "sharing" section. 

This will allow them to set up their own account and allow you to control the level of access they have to your record. 

Your GP also needs to register you for proxy access. Please use this PKB user guide for step by step instructions.

You can log in to the NHS App using a different account. You'll need to log in to each account with its unique sign-in details.

Yes, you can delete your account from the 'managing your account' page 

Select 'deleting your account'. You’ll need to log in using the same sign-in details that you use for the App. Once logged in, you can then delete your account.

Please note that uninstalling the app is not deleting your account.

Yes, you can access NHS App services from the browser on your desktop or laptop computer. Learn how to use the App on a computer

No, you can't use an email address that's shared with someone else.

The Notts NHS App and Patients Know Best (PKB) is an individualised Personal Health and Care Record that is specific to you.

To successfully create your NHS App and PKB account, you will need to have your own e-mail address, it's easy and free to get one.  Try one of these providers.

Get Google Mail 

Get Microsoft Outlook (click or tap ‘create a new email address’)

Get Yahoo Mail 

Once you have your own email address you can register for your own NHS log in and PKB account. 

Yes!  The Notts NHS App has been developed to meet the needs of patients.

Connected Nottinghamshire carried out two years of research. You told us you would like a single app for all your health and care needs.  That's why we developed the Notts NHS App.

The Notts NHS App has patient wellbeing at the heart of everything and working together with patients is very important to us. The Notts NHS App has a Patient Advisory Group that meets monthly to review current and planned functionality, communications plans and the security of the Notts NHS App.

If you would like to get involved, we would love to hear from you. Just email the Patient Advisory Group.

Documents like hospital appointment letters are sent as PDF files  and appear as attachments in Patients Know Best (PKB). 

If you have difficulty opening the attachment, try again by using a different web browser or device to access your account.

You can download PDF reader apps from the Apple Store or Google Play Store.

If you still can't open the attachment, select the ‘Report Document Error’ button in Patients Know Best.

This will alert your healthcare provider to send the message another way, for example, in a letter. 

You can see immunisations and vaccination information, including your COVID-19 jabs in the NHS App.

Depending on which clinical system your GP Practice uses, the information will be under either ‘Consultation and Events’ or ‘Medicines’.

Either:

Select Your Health, click on GP Health Record, press Continue, select Consultations and events

Or:

Select Your Health, click on GP Health Record, press Continue, select Medicines, select Acute (short-term) medicines

Or:

Follow this guide.

If you still can't see your vaccination and immunisation history, ask your GP surgery for access to your detailed coded record. You’ll only need to do this once to view information like test results, immunisations and more.

We have created a glossary of key terms that will help you to understand digital language.

 

 

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