A regular update for professionals who are using the Notts NHS App, Personal Health and Care Record with PKB.
Archive and Assign Feature
The Archive and Assign feature within PKB will have its update released on Friday 3rd July to be available from Saturday 4th July 2020 for professionals to use. It has been designed to improve the messaging workflow from patients using the NHS App or PKB secure messaging feature. These new functions are beneficial for teams where multiple members are responsible for managing messages from patients into practice (I.e. Administration staff).
Having been robustly tested it is now fully available and functional for all LIVE practices to use within their own daily practice when receiving, dealing and answering secure messages.
How you use the new feature is up to your in-house Standard Operating Procedure please note we suggest that you unassign the message before Archiving, this will prevent any issue if a Patient does respond to an archived message, the message will display in active messages instead of assigned.
It is highly recommended that you discuss as a team how you will use the new function to ensure no one accidentally misses a message.
A full guide in how to use the features can be found on the following PKB website: https://manual.patientsknowbest.com/professional/messages/assign-archive For further information, questions or booking in ‘go-lives’, please feel free to contact our dedicated email address or visit our website and a member of the team will be more than happy to talk to you.
To assist you with this new feature, Connected Nottinghamshire have organised various webinars for you and your teams to join. Please feel free to join any of the following dates to assist you in this new feature from archiving a secure message to assigning the message to a team or professional.
[Please click on the corresponding ‘Join Microsoft Teams Meeting’ to join the relevant webinar.]
Archiving and Assigning Webinars Dates: