Project Board Key Messages – April 2020

Posted: 17-04-2020

Each month our Notts NHS App – Personal Health and Care Record Programme Board meet to discuss progress of the project. After each board meeting key messages are provided to members and stakeholders. As the project progresses, the key messages will be released here too.



Nottingham and Nottinghamshire continues to have the highest percentage of the population registered for the NHS App in the country; this has doubled in the last 2 weeks and we now have over 33.5k patients registered to use the NHS App. Patients can now access their Patients Know Best (PKB) record via the NHS App for messaging and consultations.  Over the next two weeks appointments, care plans and library (information resources) functions will also be available.


Patients Know Best (PKB)

Our microsite for the Public Facing Digital Services Project is now live - The site has lots of information about the NHS App and PKB as well as useful resources such as leaflets and videos to help patients. 


We have also set up a central contact point email address: which patients and staff can use to ask questions about the NHS App, PKB or to be directed to the wide range of support available to develop digital skills.


Primary Care

Due to the Covid-19 outbreak our rollout of the Personal Health and Care Record slowed slightly due to capacity and demand across the system. We are now on an accelerated roll out plan due to the need for GP practices to use digital resources to triage patients by 30th April 2020.


We have identified additional resources to support practices in this roll out. We are also undertaking as much of the technical enablement for them as possible in order to minimise the work needed for practices to enable PKB.  There is a large provision of resources such as ‘how to’ guides and patient leaflets and we are committed to providing as much support as each practice needs.


In addition to the current 3 GP practices who are live, another 9 will have gone live by the end of Tuesday 21st April. With support from CCG staff we are contacting all other practices to support them to enable them to go live in the next 2 weeks.


Sherwood Forest Hospitals NHS Foundation Trust (SFHFT)

SFHFT are live with PKB and over 500,000 patient records have been created.  They will be using this by the end of this week in the critical care Covid-19 wards to help staff to keep carers/relatives updated on their care.


By the end of April SFHFT are going live with 3 outpatient services to enable remote consultation via video in order to reduce the number of face to face appointments.  Additionally the Trust’s Therapy services are looking to use Attend Anywhere video consultations via PKB to carry out remote home visits with patient’s carers to help in preparations for discharge.


Digital and Social Inclusion

Our Digital and Social Inclusion project has now established public facing branding and are promoting its schemes and support services under the name of ‘Get Nottinghamshire Connected’. The team are offering a dedicated support line via 0115 883 8873 and contact email to help people across the city and county with digital skills.


We’re providing support to anyone who’s struggling to get online, needing some help with using particular applications, want to get started on the NHS App or access free training. Over the past few weeks we have also been creating ‘how to’ resources for keeping safe online and keeping in contact with friends and family for those who want to start using technology.


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Nottingham City Council logo
Nottingham County Council logo
Patient Knows Best logo