Project Board Key Messages – August 2020

Posted: 13-08-2020

Each month our Notts NHS App – Personal Health and Care Record Programme Board meet to discuss progress of the project. After each board meeting key messages are provided to members and stakeholders. As the project progresses, the key messages will be released here too.


NHS App and Patients Know Best

Nottingham and Nottinghamshire ICS has been identified as an exemplar area by NHSX for our approach to public facing digital services, these exemplars are known as Beacon areas. We are the first area to be awarded this status and the work that we do will be published and blueprinted as an example of good practice nationally. It is an honour that we have been selected for this.


It is with great pride that we can say Nottingham and Nottinghamshire ICS region is still leading the way with the highest numbers of patients registered for the NHS App. From the end of June 2020 over 45,500 patients in the city and county have signed up for the NHS App and are utilising the features. However, this figure is expected to have increased as there has been a delay on accessing NHS App Registration figures due to NHS Digital reporting issues.


16,199 patients across Nottinghamshire now also have claimed their Patients Know Best (PKB) record through their GP practice.


Current functionality provides patients with the ability to; see their healthcare record, manage appointments and order prescriptions, access tailored resources through the library, securely message their GP, add their own information like clinical documentation and connect wearable devices to track their health.


Patients and our workforce can ask questions about the NHS App, PKB and get other support to help people to get online or access online services through our generic email Our website for the Notts NHS App – Personal Health and Care Record continues to be populated with new material to support our population and healthcare professionals –


Primary Care

84 GP Practices are now live with PKB functionality and we are offering support to the remaining practices.


We continue to work with a number of GP Practices to implement Long Term Condition templates to reduce the need for follow up or unnecessary appointments. Practices now have access to the following templates to use:

  • Asthma
  • Diabetes
  • Thyroid
  • Hypertension
  • Depression Scale
  • Lifestyle
  • COPD is in development


Acute Trusts

Over the next few weeks Sherwood Forest Hospitals will start to send electronic correspondence for outpatient appointments through PKB, the Trust is also identifying its roadmap for other PKB use.


Nottingham University Hospitals have been progressing their requirements for the use of PKB both internally and with other partners.


Other Organisations

Nottinghamshire Healthcare Trust have held an internal workshop to look at their requirements and are planning some wider clinical engagement.


CityCare are looking at how PKB can support their Musculoskeletal service.


The CCG is considering how PKB can be used to assist their Flu vaccination programme, as well as supporting respiratory shared care planning.


We expect to have a detailed roadmap of implementations across the system to include in next month’s key messages.


Primary Integrated Care Services (PICS) are looking at how PKB can be utilised to support their Pain Management Service.


Care Homes – Medicspot

The Medicspot proof of concept project, enabling GPs to provide remote access video consultations combined with a set of vital signs medical devices to inform a plan of care with individual care home residents will be live in five Care Home settings by the end of the month. 


Digital and Social Inclusion

Participants who trialled our tablet lending scheme from Eastwood’s Breathe Easy Group have now concluded their months loan period. Members really enjoyed their time using the iPads to access the Breathe Easy support network zoom calls and learn new digitals skills. Case Studies of the participants experiences will be shared more widely in the coming months.


We’re now looking for other local community groups who are interested in making positive changes within their network and want to borrow iPads. If you’re interested or want to find out more, visit or contact for more information.


Exciting work is underway to improve our Digital and Social Inclusion projects sustainability. We’re working with Community and Voluntary Sectors Organisations on a CVS collaboration scheme, by offering grants to local CVS Organisations across Nottingham and Nottinghamshire who are keen to discover new ways of working and want pilot an approach to embedding digital into the great work they’re already doing.


Get Nottinghamshire Connected’ dedicated support line and contact email is still available for patients to access if they need a hand with technology, registering for the NHS App or connecting with family, friends and support networks online: 0115 883 8873,


Communication and Engagement

We are working hard to try and increase the amount of communication and engagement activity we undertake to ensure as many people are aware of PFDS, this includes both staff and the general public. This month we are looking to reinvigorate our plans, identify any gaps and resource requirements with organisational communication and engagement experts. In addition we are starting to work with patient participation and other groups to identify how we can best work with the general public to ensure their requirements are taken account of.


How do I find out more?

If you would like to find out more about the PFDS or Digital Inclusion Project, please send your questions/queries to:



Digital and Social Inclusion:



NHS App logo
Nottingham City Council logo
Nottingham County Council logo
Patient Knows Best logo