Project Board Key Messages – June 2020

Posted: 11-06-2020

Each month our Notts NHS App – Personal Health and Care Record Programme Board meet to discuss progress of the project. After each board meeting key messages are provided to members and stakeholders. As the project progresses, the key messages will be released here too.



Our continued thanks and appreciation goes to all of those involved in ensuring our Integrated Care System (ICS) remains with the highest number of registered users for the NHS App in the country; we now have over 43K patients registered to use the NHS App.


Increasing the uptake of NHS App users across Nottingham and Nottinghamshire has never been more important. Especially now with the exciting new developments in place for simplifying the PKB registration process through single sign on (see below).


Patients Know Best (PKB)

As of Friday 5th June, patients whose GP practice was live with PKB and had completed the subsequent technical steps could register for their PKB record via the NHS App. The single sign on update is such a significant step in streamlining the registration process for patients to claim their PKB account.


Patients within our ICS are now be able to access additional services on top of what the NHS App provides nationally; all brought to them by PKB, for example:

  • Secure messaging - message your GP surgery or health professional online
  • Online consultations - consult a GP or health professional through an online form and get a reply
  • Library of resources - view useful links your doctor or health professional has shared with you
  • Appointments and care plans
  • With many more features coming in the following weeks and months.  


Previously, patients could only access PKB from the NHS App if they had received an invitation to register via text or email by their practice. As other Healthcare Providers and teams start to use the PKB system, individual patient registration will be so much simpler. This is a great milestone which has been delivered ahead of schedule by PKB and the NHS App team.

Patients and our workforce are welcome to ask questions about the NHS App, PKB or what support is available to help people to get online or access online services through our generic email


Our website for the Notts NHS App – Personal Health and Care Record continues to be populated with new material to support our population and healthcare professionals –


Primary Care

The central mandate for GP practices to have enabled total digital triage has accelerated our rollout of PKB in Primary care. As of 10th June, 70 practices are live.  


Practices are starting to identify other functionality which can support patient care. Saxon Cross Surgery are currently piloting the use of an asthma questionnaire with patients prior to annual reviews.  A diabetic template is also being developed.


The first primary care PKB user group will take place on 17th June. The group will enable practices to share good practice, experiences and ideas. It will also be an opportunity to understand how other PKB functionality can support patient care and to discuss PKB’s development roadmap and make suggestions for future improvements.


Sherwood Forest Hospitals NHS Foundation Trust (SFHFT)

SFHFT continues to use PKB in critical care to help staff keep carers and relatives updated on their care. This has been received well and has proved useful for relatives.


The video consultations platform being embedded within SFHFT is progressing well, with new specialities beginning to gain access and reap the benefits of the system on a weekly basis. Clinically appropriate patients are being identified by treating clinicians and appointments organised. Work is currently on going to send appointments to the NHS App using Patient Knows Best. Feedback so far has been positive from clinicians and an analysis of the work and patient feedback will be undertaken shortly.


Following the publication of SFHFT’s digital strategy which includes implementation of public facing digital services, we are identifying other how other services and team’s business requirements can be supported by other PKB functionality.


Other Organisations

We are revising our forward plan roadmap by continuing to work with our other care providers to understand how PKB can support their business requirements.


Care Homes

Beechwood Care home and Aspley GP practice are starting to look at the use of PKB by proxy access for shared care plans.


A proof of concept project has recently gone live looking at how video consultation and remote vital signs monitoring between care homes and GP practices can support the provision of primary care support. Lark Hills Retirement Village in Clifton is now live and Baily House Care Home in Mansfield should go live in the next few months, two other sites have also been identified. The project will be evaluated and hopes to report back findings in the Autumn.


Digital and Social Inclusion

Several of our Digital and Social Inclusion schemes as part of Get Nottinghamshire Connected are beginning to take shape. You can find information relating to our digital inclusion offerings on


Our offer of support to up skill members our workforce is progressing at a rapid pace. Initial planning sessions have been held with DBC Training providers to develop course content and training sessions that support digital skills development. Concepts we’re looking to pilot range from; creating our own localised digital champion training, supporting female colleagues into technical roles, customer Service and care home connectivity.


The dedicated support line and contact email is still available for patients to access if they need support with any technology questions: 0115 883 8873,


Please feel free to circulate our details to those in need of digital support.


How do I find out more?

If you would like to find out more about the PFDS or Digital Inclusion Project, please send your questions/queries to:



Digital and Social Inclusion:




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