Project Board Key Messages - March 2020

Posted: 21-03-2020

Each month our Notts NHS App – Personal Health and Care Record Programme Board meet to discuss progress of the project. After each board meeting key messages are provided to members and stakeholders. As the project progresses, the key messages will be released here too.


This update will explain the innovative programme of work being delivered by Connected Nottinghamshire, the Integrated Care System’s (ICS) Digital Transformation Programme. The Public Facing Digital Services Project has been commissioned by our ICS and will deliver many of its requirements, in particular the personalised care agenda.


Across Nottingham and Nottinghamshire patient digital services are growing. The NHS App has already been rolled out and GP practices amongst other services will soon be trailblazing the delivery of our regional, Personal Health and Care Record. The speed and pace at which we are moving forward with this exciting project is attracting national interest from NHS England and other healthcare communities.


What is it?

The Public Facing Digital Services (PFDS) Programme is working with the national NHS App team to create a Personal Health and Care Record.  This will enable all Nottingham and Nottinghamshire residents to access their health and care information and services via their smartphone or tablet (and web browser later in 2020) using a tool called Patients Know Best (PKB) working through the NHS app.


The individual can choose who they share their Personal Health and Care Record with, for example family members and care professionals.  Once their account is created, the patient can add information into the record, as well as their care professionals.  This might include putting their care related appointments into their schedule, keeping a diary of symptoms or measurements, or adding useful information into the Library to discuss with their care team.


What can it do?

As well as the functionality available through the NHS app, over the next year different services across health and care will start to use the following:

  • Secure messaging
  • Remote consultations
  • Shared care planning
  • Pre consultation questionnaires
  • Video consultation scheduling
  • Digital correspondence
  • A library of information specific to the individual’s needs


Other functionality will be implemented as we work with health and care providers and identify their requirements.


When will it be implemented?


The services below have already identified their requirements and are planning implementation. Other organisations within our system are still deciding what their requirements are.




Go live

GP practices

·       Remote Consultations

·       Library

From end Feb 20

Social Prescriber Link workers

·       Shared care planning

·       Library

Late Spring – to be agreed

Maternity Services

·       Shared care planning

To be agreed


·       Digital   correspondence

·       Pre op questionnaires

To be agreed

Nottinghamshire Healthcare Trust

·       Shared care planning

·       Secure messaging

To be agreed



To maximise take up, we are increasing the digital skills of our population through our digital inclusion project and have public, GP and nurse digital leads supporting us.

NHS App logo
Nottingham City Council logo
Nottingham County Council logo
Patient Knows Best logo