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Project Board Key Messages, April 2021

Posted: 22-04-2021

Each month our Notts NHS App – Personal Health and Care Record Programme Board meet to discuss progress of the project. After each board meeting key messages are provided to members and stakeholders. As the project progresses, the key messages will be released here too.


Key messages from the April Public Facing Digital Services (PFDS) Programme Board


Our Stats                                                                              

  • 77,046 have registered for the NHS App, completing the proven identity process. 
  • 86,905 (7.86%)of our citizens have downloaded the NHS App – this is wider than just downloading the app, it includes registration to basic level of identity and able to access limited services
  • 43,772 (4%) of our citizens have registered for a PKB record (as of 08/04/2021).
  • During March 2021, patients sent 663 messages via PKB to practices.
  • 2,127 digital appointment letters were read before print date in March 2021, meaning that this has saved SFHFT from posting 2,127 letters during March 2021.
  • 10,188 repeat prescriptions were ordered via the NHS App during March 2021.


The utilisation of the Notts NHS App has been signification, a staggering number of data points have been added to records, not just from clinical systems, but by the patients themselves through manual input and linked devices:


  • 3M measurements have been added, 153,078 were recorded during March 2021
  • 67k symptoms have been entered and tracked, 4,790 were recorded during March 2021
  • 32 allergies have been recorded in March 2021
  • 159 pre-booked appointments have been added by patients to PKB in March 2021
  • 135 medications have been added to PKB by patients in March 2021
  • 25 diary entries have been input by patients into their PKB record in March 2021
  • Since rollout over 350 care plans have been created, empowering patients to manage their health, care and wellbeing and take greater control



  • NHS Login Phase 3 developments are underway, meaning that anyone in Nottingham or Nottinghamshire with a NHS App account could claim a PKB record by the end of April/ early May, even if their GP Surgery hasn’t enabled the service.
  • PKB have made a number of development updates, information about them can be accessed here
  • We are working with partner agencies to undertake a review of the insights work initially conducted to review and assess whether our strategic approach is still valid. Please encourage the completion of the Healthwatch Notts survey on Digital Inclusion in Healthcare - It should take only a few minutes to complete it. The survey link will remain open until the end of Friday, 30th April 2021.


Primary Care

  • 93 practices across Nottingham and Nottinghamshire ICS have been trained to implement PKB (with 74 practices completing the bulk uploads process), one further practice is booked in to receive training.
  • Successful completion of testing Fast Healthcare Interoperability Resources (FHIR), the global industry standard for passing healthcare data between systems to send information from PKB into SystmOne and EMIS.  This will enable a version of a completed questionnaire on PKB to be sent to SystmOne/EMIS Web as a PDF. The PDFs will be linked to the relevant patient’s record, allowing it to be easily filed or sent via the clinical system to another team member. This will be rolled out to 4-5 practices before an update is provided at the May Board meeting, this functionality will then be rolled out to all practices in May.
  • The NHS App Team completed an ID verification pilot took place with one of our EMIS practices. Following the successful testing this is now due to be rolled out to further practices before a full rollout is planned.  Testing for TPP is due to start at the being of May.



Secondary Care/ Acute –

  • The development of the data feed for SFHFT Appointments is underway and the Trust are defining exclusions and testing methodology.
  • Engagement with SFHFT clinicians regarding the use of PKB for pre op assessments and paediatrics (epilepsy)


Community Services  

  • Engagement with City Care MOSAIC team regarding use of PKB for patient questionnaires and assessments


Digital and Social Inclusion

  • We’re currently revisiting our initial public engagement and research to enable us to see if Digital Inclusion barriers and challenges or the needs and wants of our population have changed. Healthwatch Nottingham and Nottinghamshire are running the ‘Can technology improve your care’ Question of the Month survey on our behalf to support us with this, please share across your networks
  • We now have four new Community and Voluntary Sector Organisations whom have been successful in their application process to participate in the CVS collaboration Scheme. In the coming months; Belong Nottingham, Mansfield Community and Voluntary Service, the Carers Federation and Eastwood’s People Initiative will all begin to trial and test new delivery models in order to bridge the digital divide in their local community.
  • Ashfield Voluntary Action is coming to the end of their Project Delivery as part of the CVS collaboration Scheme. We’ll be sharing outputs of their projects and case studies from those supported.


Communication and Engagement

  • Organisations are asked to utilise the Communications Toolkit as part of their on-going promotion of the Notts NHS App within their organisation.
  • External promotional activity continues to take place with our social media presence via Nottingham and Nottinghamshire CCG Facebook Page, please share posts from your own social media channels to support our marketing campaign.
  • Professionally printed posters and roller banners are available for organisations, contact if you are interested in the resources.
  • We’re proud to share that Connected Nottinghamshire and the Notts NHS App Project are sponsoring the Community Action category in NottinghamshireLive Heroes Awards 2021 to recognise and celebrate those in our communities who have worked selflessly to improve the quality of life for residents in their local community.


Patient Advisory Group

  • Sophie Randall (Director at the Patient Information Forum) presented recent findings from research work with local Nottingham community groups – testing and reviewing accessibility of information in the Notts NHS app and patient care plans.
    • Feedback very much endorsed the PAG view – patients like having their information all in one place and particular like the ability to monitor and track their symptoms.
    • PAG wanted Board to remember that simplification of terminology and information is vital (putting the patient at the centre).
  • An overview of the current PFDS road map and progress to date was provided
    • PAG were pleased to hear that all partners are fully committed to the vision, but recognised that not all were at the same stage of the implementation/roll-out journey.
    • PAG wanted to understand how Nottinghamshire were accelerating their progress by learning from other regions that have implemented different/new PKB functionality already.
    • PAG are keen to see more detail added to the roadmap, and developments accelerated in the next few months


How do I find out more?

If you would like to find out more about the PFDS or Digital Inclusion Project, please send your questions/queries to:



Continued feedback on the usefulness of these monthly key messages would be most helpful – please let us have your thoughts.

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