Key messages from the July 2021 Public Facing Digital Services (PFDS) Programme Board
- 179,366 have registered for the NHS App, completing the proven identity process.
- 70,959 (6%) of our citizens have registered for a PKB record (as of 22/07/2021).
- During June 2021, patients sent 718 messages via PKB to practices.
- 2,585 digital appointment letters were read before print date in June 2021, meaning that this has saved SFHFT from posting 2,585 letters during June 2021.
- 14,352 repeat prescriptions were ordered via the NHS App during June 2021.
- Working with our partner organisations across the ICS, we have been successful in being awarded some NHSE/I funding for additional resources to help us scale up remote monitoring which will help us to implement our ambitious 2021 Roadmap.
- We have refreshed our Public Facing Digital Services Strategy which the Board signed off. Once we have received sign off from the Data, Analytics, Information and Technology Board (DAIT), we will circulate the document for your information.
- PLEASE can you continue to encourage patients, colleagues, family and friends to download the NHS App and register for PKB. Support can be found here.
- We are making progress with the change management activity with the 4 exemplar sites (Roundwood, Hucknall Road, Midddleton Lodge and Stenhouse), creating action plans to embed the use of the Notts NHS App.
- Integration between PKB and TPP/EMIS has been activated for 5 practices so far.
- Onsite visits have taken place to do bulk uploads for PKB and provide refresher training.
- 1 Care home has successfully gone live in PKB to help them improve their communication with their GP practice. We are talking to other care homes across the region who are interested in using PKB.
Secondary Care/ Acute
- The appointments feed into PKB from SFHFT is now live which means patients who have a PKB account will see their appointments and link to Attend Anywhere in their PKB schedule
- SFHFT Paediatric Epilepsy service is now technically live. The team will be using PKB for their paediatric patients who are suffering with seizures to be able to communicate with their parent/guardian during this time. This will be done by sending seizure videos via PKB for the team to review and enabling them to signpost the parent/guardian to useful information, either via secure messaging or the library. Treatment plans will be provided in PKB giving all the information the patient and their parents/carer needs for various drugs, capturing seizure type measurements and a seizure description chart.
- Process mapping and solution design advancing for SFH Pre-Op Assessments.
- Digital Letters phase two – activities on track to commence planning in July
- A proposal for a Midwifery Pilot is with Maternity Governance
- SFHFT PMO are engaged to support implementation of existing projects and scale up delivery.
Technology Enabled Care
- Dashboards for TekiHealth remote consultations benefits and monitoring KPIs completed – demonstrating GP time saved of approximately 3.5 hours per month, based on usage 2-3 times/week.
- Three additional care home/GP practice partnerships in launch phase for Arc Health units: install and training.
- Extending the use of Arc Health remote consultation – early conversations with NottsHCT, NEMS and three other practices/community nursing teams
- Benefits workshop completed for Respiratory proof of concept projects: improving inhaler technique and understanding patient views/use of MyCOPD app.
- Patient cohort recruitment on-going for Respiratory proof of concept projects.
- Early discussions underway with University of Nottingham researchers to consider use of new app developments to support patients with dementia and their carers
- Initial scoping and ideas discussion with LA partners and Notts HCT to consider TEC ideas to support care@home.
- Technology enabled BP machines are being researched to aid Care Home residents in monitoring their health in conjunction with PKB affiliation. Deployment is planned to roll out in the upcoming months.
Digital and Social Inclusion
- Get Nottinghamshire Connected’s FREE workforce development packages are seeing an increasingly high uptake of individuals wishing to enrol. If you would like further information on any of these courses contact Rosie Atkin – Project Implementation Manager – firstname.lastname@example.org. The courses on offer are;
- Digital Champion Training
- BCS Level 2 Certificate in IT User Skills (ECDL Extra) (ITQ)
- Principles of Customer Service
- Four CVS organisations; Mansfield Community and Voluntary Service, Eastwood People's Initiative, Belong Nottingham and the Carers Federation are now a part of the CVS Collaboration scheme and are either starting to develop or running their own delivery models.
Communication and Engagement
- Organisations are asked to utilise the Communications Toolkit as part of their on-going promotion of the Notts NHS App within their organisation. https://www.nottsnhsapp.nhs.uk/helpful-information/communications-suite/
- Professionally printed posters and roller banners are available for organisations, contact email@example.com if you are interested in the resources.
- The programme is also in the process of pulling together an exciting in-depth report showcasing its approach to all public communication and engagement undertaken throughout the lifetime of the project.
Patient Advisory Group
- Endorsed the final PFDS refreshed strategy document, particularly liked the use of infographics and easy-to-read format.
- Very supportive of an online Public Engagement webinar event to demonstrate the use of the Notts NHS app and encourage the public to download the app.
- Welcomed a discussion with Andrew Fearn to hear more about how the ICS are incorporating PFDS and the strategic importance of digital healthcare.
- Continue to raise communication and engagement as a challenge and reiterate the need to expand the use of PKB.
- Initial discussions about the sharing of test results and medical images via PKB – further discussions on this topic would be welcomed by PAG.
How do I find out more?
If you would like to find out more about the PFDS or Digital Inclusion Project, please send your questions/queries to: