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Project Board Key Messages, June 2021

Posted: 15-06-2021

Each month our Notts NHS App – Personal Health and Care Record Programme Board meet to discuss progress of the project. After each board meeting key messages are provided to members and stakeholders. As the project progresses, the key messages will be released here too.


Key messages from the June 2021 Virtual Public Facing Digital Services (PFDS) Programme Board


Our Stats  -

  • 121,648 have registered for the NHS App, completing the proven identity process. 
  • 56,062 (5%) of our citizens have registered for a PKB record (as of 10/06/2021).
  • During May 2021, patients sent 603 messages via PKB to practices.
  • 2,749 digital appointment letters were read before print date in May 2021, meaning that this has saved SFHFT from posting 2,749 letters during May 2021.
  • 12,152 repeat prescriptions were ordered via the NHS App during May 2021.




  • All patients who have a GP in Nottingham and Nottinghamshire can now claim a PKB account via the NHS App. They do not need to wait for their GP or hospital to start using it.
  • Please can you encourage patients, colleagues, family and friends to download the NHS App and register for PKB.  Support can be found here.



Primary Care


  • We are concentrating change management activity with 4 exemplar sites (Roundwood, Hucknall Road, Middleton Lodge and Stenhouse).  These practices are using differing functionality of the Notts NHS App and providing different use cases to understand and share the benefits with other GP practices..
  • Fast Track ID now available nationally to allow patients using Patient Online / SystmOnline to more easily register for the NHS App.
  • 1 Care home has successfully gone live in PKB to help them improve their communication with their GP practice. We are talking to other care homes who are interested in using PKB.


Secondary Care/ Acute 


  • Final testing and configuration underway at SFH for appointments feed into PKB
  • Completing steps including training to go live with SFH Paediatric Epilepsy service in July.
  • Process mapping and solution design advancing for SFH Pre-Op Assessments.
  • Digital Letters phase two – activities on track to commence planning in July
  • A proposal for  a Midwifery Pilot is with Maternity Governance
  • Plans for scaling up usage is being considered by  SFH Outpatients Innovations Board


Technology Enabled Care


  • Introductory meeting with Rebecca Smith (CCG Enhanced health in Care Homes lead) to discuss opportunities for digital engagement in care homes e.g. links to Dementia Outreach team.
  • Presented TEC opportunities as part of a Discharge to Assess (D2A) community of practice ideas and learning event.
  • Initial TEC discussions held with CCG Mental Health Commissioning Manager and Community OT team to raise awareness of TEC and PKB opportunities to support patients and healthcare teams.
  • Initial requests for Care Homes to take part in inhaler technique proof of concept work
  • Developed usage dashboard for Remote Monitoring
  • Arc Health stations No.3 and No.4 installations progressing (No3 will go live in June)
  • TekiHealth installation No.2 in progress (Go Live in June)



Digital and Social Inclusion


Digital Skills Development Courses


Through Connected Nottinghamshire’s Digital and Social Inclusion project, all Health and Care staff across Nottingham and Nottinghamshire has the opportunity to gain qualifications in digital skills and IT.


Digital courses are not just about learning and developing technological skills, they also allow you to gain knowledge, values, attitudes and understand regulations and ethics about ICT to allow everyone to get the most out of technology.


We’re excited to offer several FREE training courses for staff in Nottingham and Nottinghamshire (see attachments)


Digital Champion Training: Our Digital Champion Training that can be tailored to your own teams and departments. If you or your team are passionate about helping others and want to support patients/ citizens benefit from digital information and services our Digital Champion Training course is for you. Individuals will receive a Level 2 qualification in Principles of Internet Safety and take part in a virtual session to learn new digital skills.


BCS Level 2 Certificate in IT User Skills (ECDL Extra) (ITQ): Our ECDL Extra Course builds on a learner's basic knowledge and experience to improve their understanding of computer applications including improving productivity using IT, word processing, spread sheets and presentation software. Individuals can learn at your own pace with this fully online based flexible course, that is a highly recognised IT qualification in many workplaces.


Principles of Customer Service: Are you looking to study a customer service online course? This qualification will provide you with the underpinning knowledge required to work in a range of different environments in a customer service role. You will develop essential knowledge of how to carry out customer service related tasks such as how to manage information.


If you would like further information on any of these courses see the attached posters or to enrol contact Rosie Atkin – Project Implementation Manager –


Communication and Engagement


Patient Advisory Group 

  • Discussed communications and engagement for the Notts NHS app – very keen that all strategic partners take responsibility for raising awareness and expanding the use of the Notts NHS app.
  • Keen for the scale-up to be accelerated, suggestions included
    • Engaging local Patient Participation Groups and working with Connected Notts to re-instate face-to-face introductory sessions, encouraging and helping the public to download the app.
    • Information in practice newsletters and ICS communications
    • More promotion/advertising of the Notts NHS app


How do I find out more?

If you would like to find out more about the PFDS or Digital Inclusion Project, please send your questions/queries to:



NHS App logo
Nottingham City Council logo
Nottingham County Council logo
Patient Knows Best logo