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Project Board Key Messages, May 2021

Posted: 17-05-2021

Each month our Notts NHS App – Personal Health and Care Record Programme Board meet to discuss progress of the project. After each board meeting key messages are provided to members and stakeholders. As the project progresses, the key messages will be released here too.


Key messages from the May 2021 Public Facing Digital Services (PFDS) Programme Board


Our Stats  -

  • 81,441 have registered for the NHS App, completing the proven identity process. 
  • 46,750 (4%) of our citizens have registered for a PKB record (as of 06/05/2021).
  • During April 2021, patients sent 13,062 messages via PKB to practices.
  • 2,589 digital appointment letters were read before print date in April 2021, meaning that this has saved SFHFT from posting 2,589 letters during April 2021.
  • 10,356 repeat prescriptions were ordered via the NHS App during April 2021.




  • Following the announcement that the NHS App will be used as the vehicle for identifying COVID-19 vaccination status, we have seen an increase in NHS App registrations.  Please can you encourage patients, colleagues, family and friends to download the NHS App.  Support can be found here.
  • NHS Login Phase 3 continues and it expected to be released in mid-May. This means that anyone in Nottingham or Nottinghamshire with a NHS App account can claim a PKB record, even if their GP Surgery hasn’t enabled the service. 
  • In February 2021 NHSx published the Digital Technology Assurance Checklist (DTAC). This checklist is used to ensure digital information systems within the NHS meet all the existing legal and regulatory requirements.  Assessment of the Notts NHS App assurance identified that it is fully compliant with the DTAC checklist and its legal and regulatory requirements.  Digital Technology Assessment Criteria (DTAC) - NHSX



Primary Care


  • 93 practices across Nottingham and Nottinghamshire ICS have been trained to implement PKB (with 74 practices completing the bulk uploads process); one further practice is booked in to receive training.
  • Clifton Medical Practice, who look after 2 care homes (Kingfisher Court and Wilford View), have decided to use the PKB affiliations functionality for residents’ care. Go-live for Kingfisher court was on the 4th May 2021 and they are trail blazing the system. Planned roll out to Wilford View will be in the next coming months in a staged rollout to ensure any teething issues are highlighted and rectified beforehand. 
  • Fast Track ID verification for EMIS practices has now been successfully piloted and will be rolled out to other EMIS practices; this allows patients to more easily register for the NHS App if they are already using Patient Online. Testing for TPP practices successfully took place in Nottinghamshire in early May with patient’s using SystmOnline. As a result of this, Fast Track ID has now gone live with TPP practices nationally.
  • Following the announcement that the NHS App will be used as the vehicle for identifying COVID-19 vaccination status, we have seen an increase in NHS App registrations.


Secondary Care/ Acute


  • The technical work at SFHFT for the appointments data feed is complete and the testing methodology is being developed and planned to plot a go live date. (Pressures on the frontline has slowed progress)
  • Nottinghamshire Health Care – held a kick off meeting to initiate their workstreams. They anticipate having a clear implementation plan by the end of May/beginning of June.


Community Services  

  • Re-engaged with CityCare MOSAIC pain team to explore integration solutions.


Digital and Social Inclusion

  • As part of our workforce development package we have 30 FREE spaces available for health and care staff in Nottingham and Nottinghamshire to undertake the ITIL 4 Foundation Training Course with DBC Training providers.  If you are interested in joining the course you need to enrol by 21st May 2021, contact for more information


Communication and Engagement


Patient Advisory Group 


  • The Research Director from HealthWave introduced PAG members to the insights research work that HealthWave will be leading on behalf of Connected Notts and the refreshed PFDS strategy.
  • Having commented on and fully endorsed the refreshed draft PFDS strategy, PAG are keen to see its activation and will support and accelerate this.
  • Discussed the challenges of communicating with the public without any face-to-face activities due to COVID-19 restrictions. 
  • Discussed the availability of Patient Practice Groups and potential for future communication and engagement opportunities with the ICPs.
  • Keen to see more detail added to the PFDS roadmap, and developments accelerated in the next few months.
  • Confirmed confidence in Connected Nottinghamshire and the PFDS board in managing Notts NHS App clinical safety and assurance.


How do I find out more?

If you would like to find out more about the PFDS or Digital Inclusion Project, please send your questions/queries to:



Continued feedback on the usefulness of these monthly key messages would be most helpful – please let us have your thoughts.

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