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Project Board Key Messages, November 2020

Posted: 12-11-2020

Each month our Notts NHS App – Personal Health and Care Record Programme Board meet to discuss progress of the project. After each board meeting key messages are provided to members and stakeholders. As the project progresses, the key messages will be released here too.


Key messages from the November Public Facing Digital Services (PFDS) Programme Board




  • 60,492 of our citizens have downloaded the NHS App (October 2020)
  • 28,637 people registered for a PKB record (increasing by an average of 300 – 400 a week)
    • 23,316 registrations have been claimed through Primary Care
    • 5321 registrations have been claimed through Sherwood Forest Hospitals
  • During October 2020, patients sent 826 messages via PKB to practices.



  • The Track My Health feature, powered by PKB is now integrated within the NHS App. Patients can use the tool to begin to understand what’s normal for them by keeping a journal and adding entries relating to measurements, symptoms and observations.  



  • SFHFT are now sending electronic correspondence for outpatient appointments through PKB. As well as being more convenient for patients and the environmental benefits, the Trust will reduce its printing and postage costs significantly over time.
  • The technical work to enable SFHFT appointments feeds into PKB has been completed. Implementation including patient communications is now being planned.

Primary Care


  • New NHS App functionality to increase data quality of patient phone numbers & email addresses on the Patient Demographic Service (PDS) which is then used to update GP records has been released.
  • 91 GP Practices are now live with PKB functionality and we are continue to support the remaining practices. Resources and support for practices to use PKB to help patients manage their long term conditions whilst also saving unnecessary appointments have been developed including this video.
  • Progress by the “Increase Usage in Primary Care Task & Finish Group” includes:
    • Contact with Practices to provide feedback on their experience of PKB and the training so far, in order for us to adapt/improve the current offer.
    • Development of FAQs (based on previous feedback).
    • Development of a detailed plan to increase usage.



  • Go-live for the rollout of PKB with the PICS Pain Management Team is planned for later this month.

Care Homes


  • Medicspot – enables GPs to provide remote access video consultations combined with a set of vital signs medical devices to inform a plan of care with individual care home residents. This month 11 consultations have been undertaken using it.
  • Tekihealth – a similar system to Medicspot has been identified and Middleton Lodge are going to use this with one of their large care homes so that we can do a comparison of the 2 systems.
  • PKB – Beechdale Care Home will be going live for remote monitoring and shared care plans now that the GP practice (Aspley) have received their training later this month. They are going to pilot using the shared care plan functionality for RESTORE2 which is a physical deterioration and escalation tool for care/nursing homes based on nationally recognised methodologies including early recognition (Soft Signs), the national early warning score (NEWS2) and structured communications (SBARD).

Digital and Social Inclusion


Get Online Week took place during 19 – 25 October, whilst Get Nottinghamshire Connected were unable to hold its regular roadshow events this year the team undertook a twitter campaign to raise awareness of digital exclusion and benefits of technology, promote training and local support available to help those who needed digital advice over the week through its Support line.


Ashfield Voluntary Action have now begun the delivery phase of testing different models to support their local population as part of the CVS Grant Scheme. Get Notts Connected are continuing to received interest from other community and voluntary sector organisations to participate. If you would like to know more, contact


Get Nottinghamshire Connected’ dedicated support line and contact email is still available for patients to access if they need a hand with technology, registering for the NHS App or connecting with family, friends and support networks online: 0115 883 8873,


Communication and Engagement


The Team have been busy creating a comprehensive communications suite to support GP Practices, Acute Trusts, Community services, Social Care and more in promoting the Notts NHS App to their Staff and patients. The suite will contain a collection of;


  • Posters
  • Social Media Images
  • Digital Website banners
  • Computer Screensavers  
  • TV display screen images
  • Template script for website text
  • Template script for news bulletin articles
  • Template scripts for social media posts

If you have any suggestions on other materials you’d like to see incorporated within the communication suite please get in contact via


Now our external promotional articles are coming to a close with Nottinghamshire Post, a further options appraisal for communicating the Notts NHS App externally to our population is underway and will be presented back to board following a review from the Communications and Engagement Focus Group.


Patient Advisory Group


This month the Patient Advisory Group received a detailed demonstration of how PKB integrated into the NHS App. They were shown how to move from the NHS App functionality into the PKB functionality without leaving the Notts NHS App. The group discussed how patients could input their own sleep and exercise data and they were also shown how to upload supporting photographic evidence into messages to the practice.


How do I find out more?


If you would like to find out more about the PFDS or Digital Inclusion Project, please send your questions/queries to:



Continued feedback on the usefulness of these monthly key messages would be most helpful – please let us have your thoughts.


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