Key messages from the Oct 2021 Public Facing Digital Services (PFDS) Programme Board
- 275,011 have registered for the NHS App, completing the proven identity process.
- 87,947 (7%) of our citizens have registered for a PKB record (as of 18/10/2021).
- During September 2021, patients sent 489 messages via PKB to practices.
- 3,684 digital appointment letters were read before print date in September 2021, meaning that this has saved SFHFT from posting 3,684 letters during September 2021.
- 18,379 repeat prescriptions were ordered via the NHS App during September 2021.
- PLEASE can you continue to encourage patients, colleagues, family and friends to download the NHS App and register for PKB. Support can be found here.
Primary Care & Care Homes
- The training team have been working to do onsite refresher training sessions with a number of practices over the last period. This has been as a result of requests from the Optimising IT visits and due to the requirements in the GP contract.
- Following the onsite practice training sessions we have activated several more practices for SystmOne/EMIS integration with PKB, making it easier to build the use of PKB into the practices current ways of working.
- We have recently presented the Nott NHS App to the PCN Pharmacists and we are looking at opportunities to use the Notts NHS App to support them in their work going forwards.
- We are looking arrange an onsite training session with the Care Home that is ‘Live’ with PKB and the practice that they are affiliated to. This will allow us to then utilise the functionalities available in Phase 1 of the project. We are also engaging with a few other care homes and the practices that they would be affiliated to in order for us to rollout the use of PKB with Care Homes further.
- Outpatient appointment letters and the appointments feed into PKB from SFHFT is live. This means that patients who have a PKB account receive their appointment letters digitally, they can see their appointments and link to Attend Anywhere in their PKB schedule.
- Radiology appointment letters are now also live.
- Process mapping and solution design continues for SFH Pre-Op Assessments (Orthopaedics & Trauma to support pilot. Process mapping underway).
- A proposal for sending patient discharge letters to PKB was approved by SFHFT and is with NHIS for scheduling.
- A proposal for a Midwifery Pilot is with Maternity Governance. Further meetings planned with LMNS to explore opportunities to use the Notts NHS App to support maternity services.
- SFHFT PMO are engaged to support implementation of existing projects and scale up delivery. (Recruitment underway for dedicated digital lead to support the programme)
- Planning and design meetings continue with SFHFT Cancer services to use Library function within PKB to provide targeted communications.
- Respiratory Syncytial Virus (RSV) - Working with clinical leads to design a care plan in PKB which will support parents across Notts. Currently in final review prior to publishing.
Technology Enabled Care
- A project to introduce proactive remote monitoring technology to support a Discharge to Assess (D2A) pathway for frail patients and those displaying a level of confusion is underway. A ‘first draft’ project initiation document has been created, which is now being refined with partner organisations.
- A project mandate has been developed to review the options and potential of a Care Home Digital Exemplar model.
- Initial conversations started with Pathfinders to extend usage of the TekiHealth Hub.
- Two GP practices agreed to progress Respiratory (inhaler technique) proof of concept project.
- Introduction of remote consultation technology (Arc Health) at Lings Bar Community Hospital and Ruddington Manor is progressing well. Next steps to confirm dates for installation checks and training and agree benefits and baseline measures.
- Two new care home/GP partnerships (Newark PCN) are progressing with the introduction of Arc Health remote consultation units.
- BACHS PCN in Nottingham City have expressed interest in finding out more about remote consultation technology and meetings have been arranged.
- Reviewing the opportunities to use FLO or other TEC for Virtual Wards at SFHT.
Digital and Social
- Get Nottinghamshire Connected’s FREE workforce development packages are seeing an increasingly high uptake of individuals wishing to enrol. If you would like further information on any of these courses contact Rosie Atkin – Project Implementation Manager – firstname.lastname@example.org. The courses on offer are;
- Digital Champion Training
- BCS Level 2 Certificate in IT User Skills (ECDL Extra) (ITQ)
- Principles of Customer Service
- Get Nottinghamshire Connected’s Digital Support Line is due to end November 2021. The line was set up in response to covid-19 lockdown in April 2020 and having to close face to face schemes. Its purpose was offer help relating to signposting to digital training and helping people register for the NHS App. Following an in-depth review of utilisation and query types received, the board and PAG members approved the decision to stop the Digital Support helpline. System wide communications will be undertaken to make people aware of its closure and alternative offers of support available.
Communication and Engagement
- The PFDS Programme is now pleased to have Paul Watts join the team as Head of Project Communications. Paul will be working on updating and refreshing the project’s approach to communications and engagement to increase utilisation figures.
- Organisations are asked to utilise the Communications Toolkit as part of their on-going promotion of the Notts NHS App within their organisation. https://www.nottsnhsapp.nhs.uk/helpful-information/communications-suite/
- Professionally printed posters and roller banners are available for organisations, contact email@example.com if you are interested in the resources.
Patient Advisory Group
- Nick Harrison, from Patients Know Best, attended our September meeting and gave an update on PKB usage reports, presented examples of usage (Secondary care) in other regions, recent/new functionality for Notts and the PKB future roadmap.
- The group had a good discussion on the challenges presented by digital exclusion and the broad range of digital capabilities across the Nottinghamshire public. This will be a topic of discussion at a future meeting.
- PAG are keen to understand how the use of PKB can be embedded across the Notts ICS and what is planned/needs to be planned to encourage and support this work.
- PAG would like to broaden their membership and encourage more people to get involved.
If anyone is interested in joining the Patient Advisory Group and would like more information, please contact Jane Scarborough – Project and Business Change Manager (Technology Enabled Care): firstname.lastname@example.org
How do I find out more?
If you would like to find out more about the PFDS or Digital Inclusion Project, please send your questions/queries to: