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Project Board Key Messages, September 2021

Posted: 29-09-2021

Each month our Notts NHS App- Personal Health and Care Record Programme Board meet to discuss the progress of the project. After each board meeting key messages are provided to members and stakeholders. As the project progresses, the key messages will be released here too.


Key messages from the Sept 2021 Public Facing Digital Services (PFDS) Programme Board


Our Stats 

  • 256,675 have registered for the NHS App, completing the proven identity process. 
  • 84,526 (7%) of our citizens have registered for a PKB record (as of 28/09/2021).
  • During August 2021, patients sent 854 messages via PKB to practices.
  • 2,881 digital appointment letters were read before print date in August 2021, meaning that this has saved SFHFT from posting 2,881 letters during August 2021.
  • 17,540 repeat prescriptions were ordered via the NHS App during August 2021.


General Updates


  • PLEASE can you continue to encourage patients, colleagues, family and friends to download the NHS App and register for PKB.  Support can be found here.


Primary Care & Social Care


  • Our exemplar sites are making progress and we have action plans in place with all four of them. We are working to create processes which integrate into their current ways of working to make it easier for them to embed the use of the Notts NHS App at these practices.
  • 2 further GP practices have undertaken bulk uploads which means we now have 78 practices using PKB.
  • 1 Care Home is LIVE with PKB Affiliation, both professionals and carers can utilise the functionalise available in Phase 1 of the project. Furthermore, there is 1 definite and 1 potential Care Home about to go LIVE in the upcoming months, and a major stakeholder in engagement stages of the programme to further onboard 6 more Care/Nursing Homes within the Nottinghamshire area.


Secondary Care and Acute

  • Outpatient appointment letters and the appointments feed into PKB from SFHFT is live. This means that patients who have a PKB account receive their appointment letters digitally, they can see their appointments and link to Attend Anywhere in their PKB schedule
  • Process mapping and solution design is advancing for SFH Pre-Op Assessments (Orthopaedics & Trauma to support pilot).
  • SFHFT Digital Letters phase two – planning underway to digitise Radiology appointment letters. Expect to set milestones by end Sept.
  • A proposal for sending patient discharge letters to PKB was approved by SFHFT and is with NHIS for scheduling.
  • A proposal for  a Midwifery Pilot is with Maternity Governance
  • SFHFT PMO are engaged to support implementation of existing projects and scale up delivery. (Meetings with Rheumatology, Respiratory)
  • Initial planning and design meetings underway with SFHFT Cancer services to use Library function within PKB to provide targeted communications.
  • Respiratory Syncytial Virus (RSV) -  Working with clinical leads to design a care plan in PKB which will support parents across Notts. Currently in review prior to publishing.


Technology Enabled Care  


  • We are progressing the introduction of remote consultation technology (Arc Health) at Lings Bar Community Hospital.  Working in partnership with Notts HCT, a small Task & Finish Group has been set-up to develop initial planning towards implementation. 
  • Interest in remote consultation technology in Care Homes is slowly increasing – 4 new GP practices have expressed interest in finding out more about the technology and meetings have been arranged.
  • Although 2 care home/GP practice partnerships are ready to go live with Arc Health remote consultations (installation and training 100% complete), Care Home/Clinician time pressures have not enabled this.
  • Identifying GP practices and Care Homes to take part in respiratory proof of concept projects has been challenging this month – two GP practices have shown some interest and this will be followed up next month.
  • The DPIA and patient consent documentation, to progress the MyCOPD app proof of concept with CityCare Pulmonary Rehab team, has now been completed.
  • An introductory meeting with the CCG Falls and Frailty team has set-off some excellent discussion and initial ideas to develop further over the next few weeks.


Digital and Social Inclusion


  • Get Nottinghamshire Connected’s FREE workforce development packages are seeing an increasingly high uptake of individuals wishing to enrol. If you would like further information on any of these courses contact Rosie Atkin – Project Implementation Manager – The courses on offer are;
  • Digital Champion Training
  • BCS Level 2 Certificate in IT User Skills (ECDL Extra) (ITQ)
  • Principles of Customer Service
  • Four CVS organisations; Mansfield Community and Voluntary Service, Eastwood People's Initiative, Belong Nottingham and the Carers Federation are now a part of the CVS Collaboration scheme and are either starting to develop or running their own delivery models.


Health literacy and insights work

  • We’re moving forward into phase two with Healthwave and working on several concepts;
    • NHS App to PKB conversion rates
    • Resource page for the ‘Digital Carers’ concept
    • Usability testing with areas rolling out PKB
    • Enhancing the online digital inclusion score to feed exclusion results on ICS/ ICP area level by building a useful picture of digital inclusion activity that is happening acorss the ICS and areas that need more attention.
  • Healthwatch have drafted the report and recommendations from the QOTM survey rerun. We are continuing to work with them through focus group sessions with groups identified needing more support with accessing digital health and care services.
  • Risk raised around resource to man the Digital Support Line, further analysis being carried out to understand query types and a plan will be pulled together to identify next steps.



Communication and Engagement

  • Organisations are asked to utilise the Communications Toolkit as part of their on-going promotion of the Notts NHS App within their organisation.
  • Professionally printed posters and roller banners are available for organisations, contact if you are interested in the resources.
  • Help us fight COVID Pass fraud

    Criminals are using the NHS COVID Pass to target the public by convincing them to hand over money, financial details, and personal information. They are sending imitation text messages, emails and making phone calls pretending to be from the NHS and offering fake vaccine certificates for sale online and through social media.

    The campaign reiterates the NHS COVID Pass is free and what to be aware of if you think you have received an imitation text message, email or phone call.

    You can print and display the poster in your organisation and share on social media to raise awareness.

Patient Advisory Group  


Due to Patient Advisory Group members’ annual leave and other commitments, the August Patient Advisory Group meeting was cancelled. 

The group has now been established for approaching 12 months and is proving to be a very helpful, supportive, and at times challenging, sounding board. 

It is now an appropriate time to review the Patient Advisory Group’s Terms of Reference, aligning with the recently approved PFDS refreshed strategy and in readiness for 2021-22 implementation work to extend the use of digital technology to support patient health and care.


If anyone is interested in joining the Patient Advisory Group and would like more information, please contact Jane Scarborough – Project and Business Change Manager (Technology Enabled Care):


Contact Us

If you would like to find out more about the PFDS or Digital Inclusion Project, please send your questions/queries to:



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